Rayne & Rose Privacy Policy

At Rayne and Rose Boutique, your privacy is very important to us.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, our website, or our services. By using our services, you agree to the practices described below.

Information We Collect

We may collect personal information such as:

Name, email address, phone number, and shipping address

Payment information when you make a purchase

Any other information you provide when contacting us

How We Use Your Information

Your information is used to:

Process and deliver your orders

Communicate with you about your orders or inquiries

Improve our products and services

Send marketing updates if you have given consent

Sharing Your Information

We respect your privacy. We will only share your information with trusted service providers as needed to:

Fulfil your order through couriers, including PUDO Lockers by The Courier Guy, door-to-door delivery with The Courier Guy, and TUNL for international orders Comply with legal obligations

We will never sell your personal information!

Data Security

We take reasonable steps to protect your personal information. Only authorised people (like ourselves) have access to the information needed to fulfil your orders.

Retention

We only keep your personal information as long as needed to fulfil the purposes outlined above, unless:

Retention is required by law

You have consented to longer storage

During this time, your data remains protected and will not be disclosed or sold.

Your Rights

You have the right to:

Access your personal information

Correct any inaccuracies

Request deletion of your information

POPIA Compliance

We comply with the Protection of Personal Information Act (POPIA). This means we only collect and process personal information for legitimate business purposes, with your consent where required, and we take all reasonable steps to protect it.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

📧 kristella@rayneandrose.co.za