Shipping & Custom Orders Policy

1. Order Confirmation

After placing an order, you’ll receive an email confirmation with your order number and details.

This email also serves as your invoice.

2. Processing & Dispatch

Most items are handmade. Please allow 2–3 working days for your order to be prepared before dispatch (up to 5 days during busy periods).

3. Custom-designed items:

Require 10–14 working days before dispatch.

Full payment must reflect in our account before production begins.

4. Shipping & Tracking

Once your order has shipped, you’ll receive an email with tracking details.

5. Delivery Fees

Shipping costs are added at checkout.

Free shipping promotions apply only to selected products or order values, with any exclusions shown at checkout.

6. Order Issues

Please check your order when it arrives.

Report any missing, damaged, or defective items within 14 days by emailing kristella@rayneandrose.co.za with photos.

7. Lost or Missing Parcels

If your order shows as “delivered” but hasn’t arrived, contact us immediately at kristella@rayneandrose.co.za.

8. Shipping Methods

We ship using PUDO lockers, via THE COURIER GUY for convenient national delivery.

Door-to-door delivery with THE COURIER GUY is also available.

For international orders, we make use of TUNL services.